Shipping Policy

Shipping to the United States

Available shipping methods, charges and estimates are shown at checkout for your delivery address. The currently configured US Standard option is $6.00 USD with an estimated transit time of 3–5 business days. Checkout is the reference for the rate available to your order.

Order processing

Our stated average processing time is 24–48 business hours after payment validation. Orders placed before 2 p.m. on a business day are normally dispatched that day or the next. Orders after that time, on weekends or public holidays are processed on the next business day.

Large orders and supplier stock

For large orders, delivery can take longer depending on stock availability at our suppliers. Contact us before placing a high-volume order to confirm availability and timing.

Other destinations

Our existing delivery estimates are 2–5 business days for mainland France, 3–6 for Belgium and Luxembourg, and 4–7 for Switzerland. These are destination-specific estimates. French free-shipping thresholds and domestic express offers do not establish a US shipping entitlement. Check the options available for your address at checkout.

Tracking

After dispatch, you receive a confirmation email with a tracking number. If it has not arrived within 48 hours of your order, check spam or contact us.

Pickup points

Where pickup-point delivery is offered at checkout, parcels remain available for 15 calendar days before return to our warehouse. A refund or reshipment may then be arranged.

Damaged or missing parcels

Report visible damage to the carrier at delivery or refuse the parcel. Email us within 48 hours with photos of the parcel and product. If tracking does not resolve a late delivery, contact us so we can investigate with the carrier. Confirmed lost parcels are eligible for reshipment or a full refund.

Address errors and exceptional delays

Check your address before ordering. Reshipping costs caused by an incorrect address supplied by you are your responsibility. Contact us immediately for corrections; we can change the address before dispatch. Busy periods, weather, strikes and other events beyond our control may affect timing.

Contact

Podolis · 79 boulevard du Maréchal Joffre, 92340 Bourg-la-Reine, France.
Email: contact@podolis.com.

We respond within 48 business hours.