Returns Policy

You have 30 calendar days from receipt to return an item. It must be unused, undamaged, in its original condition, with the original packaging or equivalent protective packaging and proof of purchase. Worn insoles and pads and opened foot-care products cannot be returned for hygiene reasons, except where defective.

How to return an item

1. Email contact@podolis.com before sending anything, with your order number and reason for return.
2. We respond within 48 business hours and provide the return address.
3. Pack the item carefully and send it to the address provided. Tracked shipping is recommended.
4. After receipt and inspection, we arrange an approved refund or exchange.

Return shipping

You pay return shipping unless the product arrived defective or damaged, or we sent the wrong item. In those cases, Podolis covers return shipping.

Refunds and exchanges

Approved refunds are processed to the original payment method within 5–10 business days after receipt and validation. We email you when the refund is processed. Exchanges for another size or model depend on stock availability.

Damaged or defective items

Contact us within 48 hours of receipt with photos of the item and packaging. We will discuss a replacement, refund or store credit.

Legal withdrawal rights

Our existing French policy describes a 14-day withdrawal right under Article L.221-18 of the French Consumer Code and extends the return period to 30 days. These return conditions do not limit applicable statutory rights.

Podolis · 79 boulevard du Maréchal Joffre, 92340 Bourg-la-Reine, France.
Email: contact@podolis.com.