Frequently Asked Questions

Ordering and payment

Choose a product, check its EU size, add it to your cart and follow checkout. You receive an order confirmation by email. Payment methods available to you appear at checkout. You can order without creating an account.

For changes or cancellation, contact us immediately. Our existing policy allows requests within two hours of confirmation and before dispatch.

Shipping and tracking

Delivery depends on your destination and the option shown at checkout. Large orders may require additional time because of supplier stock. After dispatch, you receive tracking by email. See our shipping information.

Sizes and shoe fit

Supplier size ranges are EU sizes. Check the particular model and the room inside your shoe; we do not give an approximate US size as an exact fit. Ask us for measurements if needed. Trim only when the manufacturer permits it.

Choosing a model

Start with activity, shoe shape and the type of support or cushioning you prefer. Explore arch support, heel support and standing all day. Our quiz helps you compare collections; it does not diagnose a condition. Persistent pain and children’s corrective needs deserve professional advice.

Returns and refunds

Eligible unused products can be returned within 30 days. Worn or opened hygiene products are excluded except for defects. Approved refunds are processed within 5–10 business days after receipt and validation. For a defective or incorrect item, contact us within 48 hours with photos.

Podolis · 79 boulevard du Maréchal Joffre, 92340 Bourg-la-Reine, France.
Email: contact@podolis.com.